Return Policy

The item must be uninstalled, unused, in resalable condition, in original packaging, and complete with all tags and manuals. Make sure to follow all the directions in the Return Process outlined above. Please returne to farmlandsmartkey。net within 45 days of receipt.

Due to its own reasons, the customer must bear the refund processing fee and return logistics fee.

Items returned must be in their unused condition with the original packing. We do not accept a returned item that's worn, damaged, washed or altered in any way.

 Pack the items carefully, including all labels, bags and manuals. Please make sure not to write or damage the manufacturer's packaging material as this will make the product impossible to return.

Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.

 

Damaged Shipments

Damaged packages are the responsibility of the delivering carrier. If you receive a damaged package, save the box and all packaging material and call us within 48 hours of receiving the shipment.

 

Exchange items

We don't provide Exchange items. Please return the original item and order a new one.

 

International Returns

Special conditions apply to return trips outside the U.S. mainland, including Alaska, Hawaii, Puerto Rico, and international returns

For International returns, If there are any exceptions, please contact us on Facebook (@Farmland smart key) or WhatsApp (+86 13967708631).  The cost to ship an international return item will be at the expense of Boats.net when we made an error, otherwise, shipping is not covered. To ensure the best return experience, when shipping returns to us be sure to use a reputable carrier and insure the package for its full value. We are not responsible for lost returns.

 

Refunds

Refunds will be issued back to the original method of payment .

After receiving and checking your returned items, you will be informed by email.

Please allow three (5-7) business days for refunds to be processed following receipt of your return.

Please on Facebook or whatsapp  with any questions regarding the status of your return. Be sure to have your order number ready.

 

Closeouts

Closeout, discontinued, vintage, and special order items are sold as-is and cannot be canceled or returned.

 

How To Return

1. Sign into your farmlandsmart.net account,check your order number.
2. Please pay attention to your email before the approval, we may confirm some product details with you through the email.
3. after you approve the request, you will receive a confirmation email with shipping guidelines.
4. After receiving your package, we will check your returned items to ensure that they meet the criteria. If the goods and packaging are in resale status, we will process your refund according to the original payment method.

 

 

My problem is not solved

If you have any questions about the return or refund, please contact us.